Privacy and Security Policy
What Information We Collect
- Types of Information We Collect
- Your name
- Your billing and delivery address
- Your e-mail address
- Your phone (or mobile) number
- Information on how you are using the Site
- Your purchase/return/exchange information
- We Collect Information When
- You purchase, order, return, exchange or request information about our products and services from the Site or mobile applications.
- You create an Re-Sails account
- You connect with Re-Sails regarding customer service via our customer service center, or on social media platforms.
- You visit the Site or participate in interactive features of the Site or mobile applications.
- You use a social media service, for example, Re-Sails’s Facebook page or YouTube channel.
- You sign up for e-mails, mobile messages, or social media notifications from Re-Sails.
- You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
- You provide us with comments, suggestions, or other input
- You interact with any of the Site through your computer, tablet or mobile device
How and Why We Collect the Information
- Technologies Used We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes Re-Sails content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
- Third Party Cookies
- We may allow third-party companies to collect anonymous information when you visit the Site and to use that information to serve ads for Re-Sails products or services or for products or services of other companies when you visit the Site or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Site and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
- User Experience Information In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
- Information from Other Sources We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
- Public Forums Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
- Mobile Privacy
- Although you do not have to provide your location information to Re-Sails to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.
How We Use the Information We Collect
- Product and Service Fulfillment
- Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you
- Provide any requested services
- Administer sweepstakes and contests
- Marketing Purposes
- Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages
- Send marketing communications and other information regarding products, services and promotions
- Administer promotions
- Internal Operations
- Improve the effectiveness of the Site, mobile experience, and marketing efforts
- Conduct research and analysis, including focus groups and surveys
- Perform other business activities as needed, or as described elsewhere in this policy
- Fraud Prevention To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
- Legal Compliance To assist law enforcement and respond to subpoenas
How We Protect the Information We Collect
- Security Methods We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Site use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Re-Sails is able to decode the information.
- E-mail Security Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
- Information About Children We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy and we comply fully with the Children’s Online Privacy Protection Act (COPPA). Re-Sails will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Re-Sails, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
- Additional Security
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Re-Sails and their issuing bank or credit card company. We are asking all our customers to take measures to help protect information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
- Reset your e-mail account passwords frequently
- Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
- Do not use the same password on more than one website
- Do not share your password with others
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
How We Share the Information We Collect
- General Policy We do not sell or rent customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.
- The Re-Sails Family We share information we collect within the Site and Re-Sails family, which includes all Re-Sails subsidiaries and affiliates. The Re-Sails family may use this information to offer you products and services that may be of interest to you.
- Service Providers We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, or data enhancement provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
- Legal Requirements We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.’
- When You Direct Us At your direction or request, we may share your information.
- Business Transfers If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
What Choices Do You Have
- Promotional E-mail If you do not wish to receive promotional e-mails from us, click here. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.
- Important Notices and Transactional E-mail
- From time to time, we may send non-commercial electronic email messages with important information about us or the Site to your email address.
- We regularly send email order confirmations and email order updates to you after you have submitted an order.
- Mobile We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.
- Re-Sails Cookies The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Re-Sails features.
- Third Party Cookies To opt-out of third-party vendor’s cookies on other websites, visit the Network Advertising Initiative website, click here http://www.networkadvertising.org/choices/.
- Telephone If you do not wish to receive promotional communication from us, call us at 888.828.8209 to opt out. This opt out does not apply to operational communication, for example, confirmation of delivery address.
How Do You Access and Update the Information
- In order to keep your information accurate and complete, you can access or update some of your information in the following ways:
- If you have created a Re-Sails account, you can log in and update your account information, including contact, billing, and shipping information.
- Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.